Terms and Conditions

1. Introduction and acceptance of terms

Welcome to Herbal Therapy !

We are pleased that you have chosen to visit our website. This document contains the terms and conditions that govern the use of our website and the services offered through it. Please read these conditions carefully, as they describe your rights and obligations as a user.

By accessing and using this site, you implicitly and fully accept these terms and conditions. If you do not agree to any of these conditions, please do not use our site.

Who are we?


HERBAL THERAPY LABORATORIES SRL is the company that owns and manages this site.

We are registered with the Trade Register under number J7/345/2013, CUI RO32511151.

Our headquarters are located in Botoșani, on Aleea Decebal Street, no. 9, and our office is in Brașov, Stupini Neighborhood, Str. Fântânii 17.

We are here to offer you the best products and to ensure you have the most enjoyable and secure online experience.

2. Definitions

In this section, we explain some terms that you will often encounter on this Terms and Conditions page, to make it easier to understand what they mean:

  • "We" , "The Company" , or "Herbal Therapy" : Refers to the company HERBAL THERAPY LABORATORIES SRL , which owns and manages this website.
  • "Site" : Refers to the online platform, www.herbal-therapy.ro , where you can learn more about our products and services.
  • "You" or "User" : Refers to you, or any person who accesses and uses our website.
  • "Products" : Refers to the goods offered for sale on our website.
  • "Services" : refers to all the facilities, functions and advantages offered to users on our website, including, but not limited to, creating an account, placing orders and subscribing to the newsletter.

3. What can you do on our website?

  • Discover information about our products : Find out everything you need to know about Herbal Therapy products.
  • Place orders online : Buy directly from our website, quickly and easily.
  • Create a personalized account : Save your favorite products and manage your orders.
  • Subscribe to the newsletter : Always stay up to date with the latest news and offers.

Our goal is to provide you with a simple, safe and enjoyable online shopping experience.

All information about product availability, prices and offers is valid exclusively for sales made through this website.

Please note that this information may vary from that available on other sales channels.

4. Intellectual property rights

All materials available on this site, including, but not limited to, text, images, logos, graphics and software, are the exclusive property of HERBAL THERAPY LABORATORIES SRL or our partners and are protected by copyright and other intellectual property laws, such as:

Users have the right to access and use the content of the site exclusively for personal, non-commercial purposes.

Any other use, such as reproduction, distribution, modification, or public display of the content, is strictly prohibited without our prior written permission.

Internationally, the HERBAL THERAPY trademark is registered and protected and its use is not permitted without the consent of the trademark owner.

5. Placing an order

5.1 How to place an order

On our website, you have the flexibility to place an order either by creating a user account or as a guest.

Both options allow you to purchase the products you want quickly and efficiently. Here's how it works:

  1. Product Selection : Explore our products and add them to your shopping cart by selecting the "Add to Cart" option.

  2. Review your shopping cart : Check your shopping cart at any time. Here you can change quantities, remove products, or continue the ordering process.

  3. Checkout options :

    • Login or create an account :
      • If you already have an account, you can log in using your email address and password.
      • If you want to create a new account, you will enter an email address and a password.
      • Creating an account gives you additional benefits, such as access to order history and the ability to save your favorite products.
    • Order as a guest :
      • If you prefer not to create an account, you can place your order as a guest.
      • In this case, we will only ask you for essential information for the delivery and billing of your order.
      • This is a convenient option if you want to make a quick purchase without creating a permanent account.

  4. Shipping and Billing Details : Fill in the required information for your order delivery and choose your preferred payment method. Make sure all details are correct to avoid any delays or problems with delivery.

  5. Review and confirm your order : Once you have checked all the details, confirm your order by selecting the “Confirm Order” option. At this step, your order is registered in our system for processing.

  6. Order Confirmation : Immediately after placing your order, you will receive a confirmation email. This email will include all the details of your order, including the products ordered, prices, delivery costs, and the payment method selected.

5.2 Conclusion of the sales and service contract

Upon acceptance of these terms and conditions and confirmation of your order, a sales contract is automatically concluded between you and HERBAL THERAPY LABORATORIES SRL . This contract is governed by the terms and conditions presented in this document.

If you create an account on our platform, a service provision contract is concluded between HERBAL THERAPY LABORATORIES SRL and you, as a natural person user.

This contract is concluded for an indefinite period and can be terminated at any time, either by you or by us, without having to specify the reasons.

If you decide to close your account, you can request this by submitting an account deletion request to us.

We will verify your identity, and the contract will be terminated at the time of account deletion, after clarifying all necessary details.

5.3 Your rights and obligations

  • Right to change your order : You can change your order before confirmation. After your order has been confirmed, changes can only be made by contacting our Customer Service team.
  • Obligation to provide accurate information : It is your responsibility to provide accurate and complete information when placing your order. Any errors in the details provided may result in delays or the inability to deliver your order.

5.4 Our rights and obligations

  • Right to suspend services : HERBAL THERAPY LABORATORIES SRL reserves the right to suspend or cease the provision of electronic services, such as maintaining the site or user account, in certain circumstances, including, but not limited to, changes in legal provisions, significant technical or commercial difficulties.

  • Right to refuse an order : In exceptional cases, we reserve the right to refuse an order, for example, if the products are no longer available in stock or if technical problems arise that prevent the order from being processed. In such cases, you will be informed immediately and any amounts paid will be refunded in full.

  • Obligation to deliver the products : We undertake to deliver the products according to the details specified in your order. If unforeseen delays occur, we will inform you as soon as possible.

5.5 Termination of the contract

HERBAL THERAPY LABORATORIES SRL may terminate the contract for the provision of electronic services in certain circumstances, such as:

  • If the user violates the terms and conditions of use.
  • If the user performs actions that endanger data security.
  • If the user attempts to intervene or interfere without authorization with the operation of the site or other systems administered by us.
  • If the user provided false data during the registration process.

In the event of termination, we reserve the right to delete the user account and all data associated with it.

Any changes to these terms and conditions will be communicated and posted on the site, and continued use of the site after changes constitutes acceptance of the new terms.

6. Payment and prices

6.1 Product prices

The prices displayed on our website are expressed in lei (RON) and include the applicable VAT according to the legislation in force. The prices displayed at the time of placing the order are the final prices, including all applicable taxes and delivery costs, if applicable. Please note that our prices and offers may vary, and discounts or promotions are only valid for the specified periods and within the limit of available stock.

6.2 Payment methods

To provide you with a simple and secure shopping experience, we collaborate with Netopia Payments , one of the most trusted online payment processors in Romania. Here are the methods by which you can make payment on our website:

  • Online Payment by Card : We accept Visa and MasterCard. Payment is processed through Netopia Payments , which uses the most advanced security technologies, such as 3D Secure, to ensure the protection of your data. All transactions are encrypted and secured to prevent unauthorized access. More details about Netopia Payments can be found here .

  • Cash on Delivery (Cash on Delivery) Payment : You have the option to pay cash upon delivery, directly to the courier. Please ensure that you have the required amount at the time of delivery to avoid delays.

  • Payment by Bank Transfer : This option is available upon request and requires prior confirmation from us. Instructions for making the bank transfer will be provided upon order confirmation.

6.3 Payment security

For us, the security of your transactions is of utmost importance.

We collaborate with Netopia Payments , one of the most trusted payment processors in Romania, to ensure that all payments are processed securely.

Netopia Payments uses advanced security technologies, including SSL (Secure Socket Layer) encryption and 3D Secure, to protect all of your financial information.

These measures are designed to prevent unauthorized access to your payment data, so that your information is always protected during online transactions.

HERBAL THERAPY LABORATORIES SRL does not store and does not have access to your full payment card details.

These are managed exclusively by Netopia Payments . More details about the security offered by Netopia Payments can be found here .

6.4 Price errors and corrections

If, due to a technical error, a product is listed at an incorrect price, we reserve the right to refuse or cancel any order placed for that product.

If payment has already been made, we will refund the full amount paid or offer you the opportunity to purchase the product at the correct price.

7. Herbal Therapy product reviews and ratings

On our website, we offer customers the opportunity to leave reviews and ratings for the products they have purchased.

This helps us maintain transparency and constantly improve the quality of our products and services.

Review process:

  • Registration and Publishing: Any review must be left by a user who has purchased the product. Reviews are collected and verified internally to ensure they comply with our policies and applicable law.
  • Validation: Reviews go through a validation process to ensure they are authentic and helpful to other customers. This process is not about censoring negative opinions, but rather ensuring that the information provided is accurate and meets our community standards.
  • Publishing Criteria: Reviews that contain inappropriate language, false information, or infringe intellectual property rights will not be published. We reserve the right to reject reviews that do not meet these criteria.

Rules for reviews:

  • Reviews should be objective and reflect personal experience with the product.
  • Reviews containing personally identifiable information (e.g., full names, addresses, phone numbers, email addresses) are not permitted.
  • It is prohibited to include external links , advertising content , or derogatory comments .

8. Complaints

HERBAL THERAPY LABORATORIES SRL assumes responsibility for ensuring the optimal functioning of our website and for resolving any problems that may arise. If you experience difficulties in using the website or have any dissatisfaction with our services, you have the right to file a complaint.

How can you file a complaint:

  • Written: You can send the complaint by e-mail to info@herbal-therapy.ro
  • By phone: You can contact us at +4 0733 950 215 from Monday to Friday between 8:00 AM and 5:00 PM.

What your complaint should include:

  • Contact details: Please provide us with the information necessary to respond to your complaint (name, email address, telephone).
  • Problem description: A detailed description of the problem or irregularity encountered.

Resolution deadline: We will do our best to resolve complaints received within 30 days of receiving them.

9. Additional terms and conditions

The Distance Selling Terms and Conditions supplement these terms and conditions of use of the website, together with the Personal Data Policy . We recommend that you read them carefully to fully understand all aspects related to the use of our website and online purchases.

10. Applicable law

All legal relations between HERBAL THERAPY LABORATORIES SRL and users are governed by Romanian law. In the event of disputes, they will be resolved by the competent courts in Romania.

Communications: Any official communication will be made in writing, in Romanian, by email, SMS or by posting on our website.

11. Updating the terms and conditions of use

We reserve the right to modify these terms and conditions of use when necessary, to reflect legislative changes, service optimization, or suggestions received from users.

Effective Date: Any changes will be effective upon posting on our website. If you do not agree to the new terms and conditions, you have the right to request that your account be deleted.

12. Terms and conditions for distance selling

General Provisions:

These terms and conditions govern the distance selling of our products.

By placing an order through any distance selling channel, such as our website or telephone orders, you accept these terms and conditions.

Order Confirmation:

Your order is considered accepted and the sales contract is concluded when you receive a confirmation from us.

If, for unforeseen reasons, we are unable to accept the order, any amounts paid will be refunded in full.

Modification of Terms:

We reserve the right to update these terms and conditions at any time.

We recommend that you consult this section each time you place an order to stay up to date with the latest rules.

Romanian Law:

The terms and conditions of distance selling are governed by Romanian legislation, which ensures consumer protection and regulates e-commerce.

In the event of disputes between HERBAL THERAPY LABORATORIES SRL and users, they will be resolved according to Romanian law in force.

Some of the essential laws that govern our activity:

1. Law No. 365/2002 on electronic commerce :

  • This law regulates e-commerce in Romania and includes provisions regarding contracts concluded online, data protection and transaction security.
    • The law provides a legal framework for transactions carried out over the internet.

2. Emergency Ordinance No. 34/2014 on consumer rights :

  • This ordinance establishes the rights of consumers in contracts concluded with professionals, including distance contracts.
  • It regulates, among other things, the right of withdrawal from the contract and the supplier's obligations to provide clear and complete information.

3. Civil Code of Romania :

  • The Civil Code is the main source of civil law in Romania, which regulates contracts, obligations, and dispute resolution.
  • It includes general provisions applicable to all contracts, including those concluded online.

These laws provide a solid legal framework for online transactions, protecting the interests of both consumers and merchants. We encourage you to access the links provided to read more details about these laws.